Privacy Policy

Privacy

This privacy policy sets out how Croydon Granite Ltd uses and protects any information that you provide when you use this website.

Croydon Granite Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Croydon Granite Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2016.

You will not receive any correspondence from us unless you choose to.

Any information supplied to Croydon Granite Ltd about yourself or your company is held in confidence and will not be passed to any third parties.

We do not store credit card details nor do we share customer details with any 3rd parties.


Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 020 8664 9701 or email us at info@croydongranite.com and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree (in our case this is automatic for the purpose of tracking visitors to the site only and by you using the site you agree to this cookie unless you specifically change your browser preferences), the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.